Customer Support Rep – Construction Equipment

• Manage your own territory

• Supportive team to assist your success

• Dynamic role

Who are we?
TDX is a true New Zealand success story, and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for the sales and service of construction equipment and its counterparts.

We partner with the civil, forestry, construction, mining and marine sectors across all of New Zealand as the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler Generators, Perkins Engines and Allison Transmissions.

We are committed to delivering a world-class service with our local know-how. With our “we are in it together” mindset, we’ll get it sorted for the customer every time.

What’s in it for you?
Full use company car, salary plus KPI commission, life insurance, discounted medical insurance, staff discount on retail products, and employment in a well-established company.

The role:
We are looking for a dynamic team player with proven sales acumen that is hungry to venture out and make their mark. Work directly with existing clients to support, cross sell, and upgrade their implements, parts, accessories, and other items such as generators.

This position would suit someone from the heavy machinery, automotive, farm machinery or similar sector. Ideally you will currently be in a sales representative position, however you may be looking to get off the tools or be working in a parts department.

Reporting to the Operations Manager, you will be based in either Tauranga or Taupo. Your territory will cover Tauranga, Taupo, Rotorua, Napier, Palmerston North, Wellington and surrounding areas. This an intermediate level position.

Responsibilities include:

• Grow sales of our after-market products and service
• Completing excavator undercarriage assessments, pricing, and quoting of major parts and rebuild jobs
• Operate a regular call cycle for our existing customers across your region
• Use our CRM – Salesforce – to its full potential for lead generation
• Ensure our vast range of products and services are known to the customer
• Actively work with the sales team to ensure lead generation
• Actively promote the service workshops generating new business opportunities
• Identify customers’ needs and match TDX products, keeping up to date with technical information
• Continual improvement in processing customer enquiries, ensuring they have everything they need on time.
• Follow and respect all Health and Safety guidelines

We are ideally looking for:

• Someone who thrives when interacting with customers, building relationships, and understanding customers’ business
• Displays a passion for sales and loves what they do
• You will be energetic, self-driven, have high levels of proven initiative, problem solving skills, and internal drive
• Have worked in the industry
• This position involves travelling to sometimes remote locations, so a clean full license is required.

This is a true partnership role – you are the connection and interface between our customers and the TDX business. The role is exciting, and offers a fantastic career pathway.

If you’re keen to be part of a dynamic and collaborative work environment, we can’t wait to see your application by hitting APPLY NOW.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.