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Predictable Costs. Connected Support. Maximum Uptime.

TDX Customer Support Agreements (CSA) are tailored service solutions designed to maximise machine uptime, improve reliability, and provide predictable operating costs through planned maintenance and proactive support.

Built around your operation and backed by OEM-trained technicians, genuine parts, and connected machine data, our agreements help keep your fleet performing at its best.

We know that your business goes through peaks and troughs - that's why our agreements are designed to help you manage cash flow.

TDX Customer
Support Overview

WHY?

Running a fleet is about more than servicing machines; it's about controlling costs, protecting productivity, and reducing operational risk. TDX Customer Support Agreements are designed to give you greater confidence in your operation through planned maintenance, connected machine support, and proactive service management.

With predictable costs, OEM expertise, and machine health visibility through telematics, a CSA helps reduce unexpected downtime and keeps your equipment performing at its best throughout its lifecycle.

HOW?

Flexible agreements designed around your fleet, utilisation, and operational requirements.
Structured Cost Per Hour
Service reports sent directly to you electronically once the service has been completed.
Telematics and Connected Services provide visibility into machine hours, service intervals, faults, and machine performance.
Regular machine reviews, fluid analysis, and performance monitoring.

So you can focus on your operation while we help keep your machines productive, reliable, and ready to work.

Blue Agreement
Maintenance program.

Gold Agreement
Total repair and maintenance program.

Main Benefits of a TDX Customer Support Agreement

Quality - Maximum uptime for your machine. TDX has comprehensive sales and service coverage, with nationwide branches, service dealers and fully qualified Service Technicians.
Fixed costs - Maintenance and service costs are known and invoiced on hours used.
Regular visits by TDX Service Technicians - Specialist product knowledge, access to the latest service information, Volvo CE diagnostic systems and Product and Software updates.
The work is always done by TDX qualified Service Technicians trained to the OEM standards.
Factory warranty on all parts.
Safety - Regular maintenance checks reduce the chance of safety related failures.
Minimise your company's environmental footprint - Regular maintenance and preventative maintenance inspections and tools such as MATRIS will assist you to operate machines as efficiently as possible. This means reduced fuel consumption, less CO2 emissions along with reduced wear and tear.
Connectivity & Technology - Connected Services, telematics, and advanced diagnostic technology provide greater visibility of machine performance, helping support proactive maintenance, smarter planning, and improved operational efficiency.

Blue Agreement

The Blue Customer Support Agreement is a planned maintenance programme built around manufacturer-recommended schedules with a competitive rate.

Cost-per-hour servicing based on machine usage and telematics data
Servicing regime as per OEM using genuine parts.
Servicing report sent direct to you on completion.
Additional repairs or work identified and communicated separately
Flexible plans tailored to machine utilisation and operating conditions

What is covered:

All filters, lubricants, coolants and V belts are replaced at recommended intervals, regardless of condition.
Photo report provided.
Notes/photos of defects will be provided, if applicable.
Fluid analysis and condition monitoring

“COMPREHENSIVE MAINTENANCE PROGRAM”

Gold Agreement

Only for Volvo machines

With a Gold Agreement you get it all:

Reduced servicing rates structured over the duration of the agreement
Cost-per-hour servicing based on machine usage and telematics data
All Servicing as per OEM recommendations using genuine parts
Complete machine repairs and preventative maintenance for maximum uptime.
Faster response and proactive operational support
Connected Services and machine monitoring support
Fleet reviews

What is covered:

All filters, lubricants, coolants and V belts are replaced at recommended intervals, regardless of condition.
Photo report provided.
Notes/photos of defects will be provided, if applicable.
Fluid analysis and condition monitoring
Planned repair management designed to reduce operational downtime