Service and Parts Planner – Linde Material Handling

• Newly appointed Linde forklift dealership. Local company that continues to prosper! Thrive with us with job stability where a tonne of growth opportunities awaits!

• • New business unit alert!

• • Calling all Forklift experts!

• • Friendly and supportive work environment.

Who are TDX?
TDX (formerly known as TransDiesel), is a true New Zealand success story and 100% New Zealand owned and operated.  

In addition to our proven top record for serving our valued customers in the civil, forestry, construction, mining and marine sectors, we are so excited to be expanding into the material handling/warehousing industry!

 As NZ distributors of leading global brands including, Volvo CE, Sennebogan, Yanmar and Shell Consumables, we welcome Linde into our family, and our commitment of providing a world-class experience with local know-how. Now we just need you!

Who are Linde Material Handling?
Linde is one of the world’s largest manufacturers of forklifts and warehouse equipment, setting the standard for solutions and service offerings and delivering innovative, best-in-class products for more than 50 years.

What’s in it for you?
Get paid weekly, onsite parking, life insurance, discounted medical insurance, staff discount on products, and stable secure employment in a well-established and growing company.

This is a unique opportunity to jump on board a newly acquisitioned brand for the company. Grow and excel with us, relish a chance to make your mark, stand out, and be noticed for your hard work and expertise.

You will be able to hit the ground running, joining a proven market leader in sales and service. You will be fully backed by head office functions and on the ground training and support.

The role:
The purpose of this role is to ensure the smooth and efficient operation of the Service and Parts departments for our forklift operations by coordinating service and parts orders and inventory across multiple locations.

Responsibilities include:

• Coordinate service requests and appointments, ensuring timely response to customer inquiries and maintenance requests
• Assign work orders to service technicians based on skills, location, and priority, optimising their schedules for efficiency and customer satisfaction
• Maintain detailed service records and WIP management
• Submit claims (including photos) and technical agreements to the Warranty department as required.
• Maintain accurate records of forklift parts inventory, recording of stock level and reordering of parts
• Monitoring inbound shipments and keep service team notified of ETAs
• Ensure creditors outstanding remain within predefined levels
• Provide world class customer service, keeping customers informed about service appointments, delays, and expected completion times whilst addressing customer inquiries and concerns promptly and professionally with a smile
• Prepare and present regular reports on service and parts performance

We are ideally looking for:

• Previous experience in a workshop or similar environment
• Proven experience in forklift service and parts planning or a similar role.
• Strong knowledge of forklift maintenance and repair procedures
• Excellent organizational and time-management skills.
• Precise and correct in approach to tasks, has an eye for detail
• Strong communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Ability to work well under pressure and meet deadlines.
• Well organised, methodical and efficient
• Knowledge of inventory management and cost control.
• Understands the importance of great customer service
• Current holder of NZ work visa, resident, or citizen.
  
  

If you’re keen to be part of the journey we can’t wait to see your application by hitting APPLY NOW, or pop Brooke a confidential call on 0211907520.

Interested?

Apply now

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.