Operations Manager, Central North Island

• Heavy Diesel Sector – Volvo CE, Yanmar CE, Fuchs dealership

• Critical role covering Tauranga, Taupo and Rotorua

• Join a hard-working, supportive and driven culture in this kiwi owned business

We’re on the hunt for an Operations Manager who knows how to deliver results, make a great team the best team, and bring fresh energy and drive. You’ll be the one setting the pace, inspiring and ensuring your service and parts teams perform at their best.

Who are we?

TDX is a true New Zealand success story, and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is the recognised market leader for the sales and service of construction equipment.

We partner with the civil, forestry, construction, mining and marine sectors across all of New Zealand as the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Lubricants, Fuchs, Kohler Generators, Perkins Engines and Allison Transmissions.

We are committed to delivering a world-class service with our local know-how. With our “we are in it together” mindset, we’ll get it sorted for the customer every time.

The role:
We are currently seeking an experienced  Operations Manager to join our dedicated, knowledgeable, professional and friendly team. This position will ideally be based out of our Tauranga or Taupo branch and reports our National Aftersales Manager.

You will be responsible for all aspects of the service and parts teams in the Tauranga, Taupo and Rotorua area with 7 direct reports and 17 indirect reports.

The key focus of this role is to lead and drive operational performance in our service and parts departments in line with customer expectations and organisational objectives. This role will require flexibly around travel requirements.

Responsibilities include:

• To achieve seamless reinforcement through an absolute commitment to aftersales customer service and standards of performance.
• Actively promote and maintain TDX’s commitment to continually improve our Health and Safety management.
• Hands-on leadership which promotes effective performance and development of all team members.
• Develop and promote a culture that facilitates teamwork, trust and open communication.
• Motivate staff to provide the highest level of service and work in a team environment.
• Ensure that regular follow ups/reviews are held with key customers and any opportunities for improvement are actioned.
• Manage the regions operational and capital budgets and report on variances.
• Manage the credit process in line with the company policies and levels of authority.
• Take responsibility for the achievement of the after sales budgets for the region.
• Ensure that information flows within the regional group and to key internal stakeholders are accurate and timely.

We are ideally looking for:

• An experienced operational leader, with experience of working at a multi-site and/or regional level, preferably within our industry.
• Demonstrated commercial, strategic and analytical thinking capabilities.
• Ability to visibly lead a team to drive a culture of strong performance, that’s a fun place to work.
• An ability to engage & inspire staff.
• An ability to drive change & innovation.
• The ability to implement and manage process.
• Strong business & financial acumen.
• Network and relationship management.
• A passion for performance excellence.
• Customer focused.
• Proficient in the use of Microsoft Office Suite.

If you thrive on building strong people, smooth systems, and standout results, then we look forward to viewing your application by hitting “apply now”. Applicants will be shortlisted in January.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.