TDX has achieved the highest fleet connectivity rate of any Volvo Construction Equipment dealer internationally, with 66 percent of machines actively reporting data back through the manufacturer’s telematics network.
The Christchurch-headquartered distributor says the result, which puts it ahead of Volvo CE dealers across Europe and the wider international region, reflects a deliberate push to move beyond passive monitoring and turn machine data into operational decisions for customers.
“If you don’t have the machine online, you have zero visibility of what’s actually happening,” says Laura Velasquez, TDX’s uptime manager.
Cutting through the noise
That push is already paying off. When a national waste and recycling operator connected its fleet to Volvo’s ActiveCare system, TDX received around 300 diagnostic cases in the first month. Analysis revealed that 38 percent of the fleet needed servicing at 250-hour intervals rather than the standard 500 hours, because the operating environment was placing far higher demands on air filtration and cooling systems than a conventional construction site.
“We can’t wait until 500 because the specific segment requires more frequent maintenance,” Laura says. “When the machine is connected, we analyse the trend and give recommendations based on what we have.”
ActiveCare works by processing telematics data from the machine through Volvo’s Uptime Centre in Sweden, where advanced analytics and Volvo uptime specialists filter out non-critical events and identify cases that require attention, helping customers stay one step ahead of the machine. In parallel, customers receive a weekly report highlighting machine behaviours, critical alerts, and operational trends over four weeks.
TDX says it is now looking to incorporate ActiveCare data into used equipment valuations, using lifetime operating records to inform trade-in pricing. “This is the place where connectivity becomes more than monitoring,” Laura says.
From monitoring to productivity
More connected
Volvo continues to invest heavily in expanding its connectivity ecosystem, and Volvo Connect acts as a central hub where customers can access machine data, fleet insights, service information, and connected services in one place, bringing together both the operational and support sides of fleet management.
TDX operates 18 branches across New Zealand with more than 100 technicians. It is the authorised distributor for Volvo CE, Yanmar CE , Perkins, Kohler, Allison Transmissions, FUCHS material handlers, and Shell Lubricants.
For more information on Volvo ActiveCare check out – tdxltd.co.nz/volvo-activecare
Article supplied by Richard Edwards, courtesy of transporttalk. Read the full article here: https://bit.ly/3Q0tFME