Customer Support Agreements Manager

• NZ owned, nationwide Construction Equipment dealership

• Seeking experienced administrator from the automotive or machinery sector

• Must have experience creating and tracking scheduled maintenance plans

Who are we?
TDX is a New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is the recognised market leader for sales and service of construction equipment.  We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world-class experience with local know-how.

What’s in it for you?
Get paid weekly, onsite parking, life insurance, discounted medical insurance, discounts on retail products, and employment in a well-established company.

We are a supportive team that continuously look for ways to help you grow and further develop.  We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs.

The role:
This is a high-level administrative role proving coordination and execution of the Customer Support Agreement (CSA) process. This role is the link between the machinery factories (OEMs’s), our sales/customer support staff, and planning for scheduled maintenance for our customers. 

Responsibilities include:
• The management, administration, and continuous improvement of CSA’s between TDX and our customers  
• Draft and prepare CSA’s
• Recommend modifications as necessary to fit the scope of works
• Set up and manage agreed CSA’s in the Dealer Management System
• Set up contracts in the OEM system, ensuring contract details and information is entered correctly and efficiently
• Communicate with the customer as required to complete and distribute the CSA
• Compile proposals for presentation as required
• Conduct regular reviews and create detailed reports on active contracts, addressing any issues or opportunities for improvement
• Work with multiple internal and external stakeholders including our National Sales Manager’s for Volvo and Yanmar equipment, and the National Aftersales Manager

We are ideally looking for:
• Proven experience in contract management, administration, or a related field, preferably within the equipment maintenance or our automotive service industry
• Sound numerical skills and an understanding of job costing
• Confident and accuracy dealing with data and process
• Excellent organisational skills with keen attention to detail
• Strong communication and interpersonal skills, with the ability to manage customer relationships effectively
• Experience using Dealer Management Systems and OEM systems would be advantageous
• Experience analyseing data and generating reports to inform business decisions
• A proactive approach to identifying and resolving issues, with a focus on continuous improvement

If this sounds like you, we can’t wait to see your application by hitting APPLY NOW!

Interested?

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Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.