Service Foreman

• Your turn to give back to up-and-coming mechanics?

• Are you an experienced HD professional looking for recognition and a busy role?

• Manage workflow and keep our valued customers moving.

We’re after someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. If you can balance the tools and the team, communicate clearly under pressure, and keep the work flowing smoothly, this is the job for you. Join the market leader and work on globally recognised brands.

Who are we?
TDX is a true New Zealand success story, and 100% New Zealand-owned and operated. From humble beginnings when we were set up 40 years ago by a couple of mates, today TDX is recognised as a market leader for the sales and service of Construction Equipment.

TDX is the dealership for leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Fuchs, Kohler generators, Perkins engines and Allison transmissions. With customers in the Civil, Forestry, Construction, Mining and Marine sectors across all of New Zealand, our team is kept busy!

We are committed to delivering a world-class experience with local know-how. This goes for customers, suppliers and our highly valued staff.

What’s in it for you?
You will be rewarded with a base hourly rate plus bonuses. Company vehicle for work use, access to medical insurance discounts, life insurance, and more.

We are a fun and supportive team that continuously looks for ways to help you grow and further develop.  We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs.

The role:

Reporting to our recently promoted Service Manager, and guided by our on-site, supportive Operations Manager, you will be responsible for the day-to-day running of the workshop and case management process. This will involve management of the weekly schedule, as well as being the first point of contact for our customers and mechanics.

Responsibilities include:

• The quality of the service & repair work produced by the workshop
• Liaise with the Service Coordinator to keep customers informed of progress on jobs
• Prepare jobs for invoicing
• Be a point of contact for our customers regarding any machine service or repair requirements
• Mentoring mechanics concerning repairs and provide technical advice
• Monitor Warranty Reports, ensuring we meet timeframes.

We are ideally looking for:

• A demonstrated capability to supervise and motivate a successful team of Technicians
• Previous experience of electronic diagnostic equipment
• Strong planning and organisation skills are essential
• Good customer service skills with the ability to convey technical information across a range of people
• Along with your technical know-how, you will be a competent computer user, preferably in MS Office.
• Come from a mechanical background with trade certs in HD
• Proven experience carrying out H&S policy and procedures
• Know how to work hard, and enjoy a laugh

If you’re keen to commit and deliver, then we can’t wait to see your application by hitting APPLY NOW or pop Brooke a confidential call on 0211907520.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.