Service Manager

• Lead the team. Drive performance. Keep the big machines moving.

• Represent global brands such as Volvo and Yanmar

• Join the recognised market leader for sales and service of CE equipment in New Zealand

We’re after a high-performing Service Manager to lead our busy technicians. Manage a top-notch team and deliver service that keeps our customers coming back. We need someone who wants job ownership, who is looking to make their mark, and has commercial acumen for a fast-paced, high-performing environment.

What’s in it for you?
We are a supportive team that continuously look for ways to help you grow and further develop including technical training.

Competitive salary, full use vehicle, onsite parking, life insurance, discounted medical insurance, staff discount on products, and employment in well-established kiwi success story.

The role:
Reporting to the on site Regional Operations Manager, we are currently seeking an experienced Service Manager to provide leadership to our service team in our Auckland branch.

Possessing a high level of motivation and commercial expertise, you will take initiative and be proactive in your approach with customers.  Building rapport and strong relationships with your customers and staff alike, you will pride yourself on being able to motivate others to meet set objectives and regularly exceed performance levels. 

There is a real opportunity to make this role your own and drive continued success with great support and infrastructure to guide you.

Responsibilities include:

• Lead, supervise and manage the day-to-day operations of the Service function, with approximately 17 direct reports
• Managing, motivating and organising the Service Team to ensure the delivery of timely and high quality technical and mechanical support to customers
• Daily interaction and connection with our valued customers and staff
• Negotiation and problem-solving customer and technical issues
• All job management (set up to invoice)
• Management of workshop labour productivity & recoveries and reporting
• Manage inventory control on locally stocked spare parts and develop in conjunction with our Supply Chain Team and our Parts Department
• Ensure all staff understand the warranty process and that it is followed accordingly
• Monitor all Warranty claims to ensure that they are submitted in a timely fashion and no claims are
• Training, Apprenticeship, recruitment functions

We are ideally looking for:

• Someone from a technician background with experience in Service Management
• Proven ability to lead a team of engaged and high performing team members
• Sound technical knowledge in construction equipment
• Proven people management experience
• Strong administrative skills
• Well organised, methodical and efficient with high levels of accuracy
• Understands the importance of great customer service
• Detail orientated
• Enjoys a laugh

Our promise? World-class service delivered with local expertise. Our values are simple: people first, partnership always.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.